Global Customer Service Specialist and
- More than Perfect® Customer Service
- Repeat Business, Inc.
- You Can’t Make This Ship Up®
- More Than Perfect® Customer Service Workshop
- DISC 365 Assessment Tools
- Event Emcee
Repeat Business, Inc.
The Business of Staying in Business
With an Internet connection and a few clicks, consumers can buy from all over the world at any time. They will tell their hundreds of Facebook friends or thousands of Twitter followers about the positive or negative experience they’ve had with your business. Customer service has never been more important than it is today.
Paul Rutter has decades of experience training professionals to give superior customer service. His new book Repeat Business Inc.: The Business of Staying in Business offers practical advice to enable companies to rise to the challenges of today’s service economy. He explains exactly why more-than-perfect customer service is essential to staying in business. Full of easy-to-implement action steps, Repeat Business Inc. details what your customers really want, what your employees need to provide for the best service possible, and what you need to lead them effectively. Readers will learn how to connect meaningfully with customers and build loyalty that will result in decades of repeat business and referrals.