Global Customer Service Specialist and
Speaker, author and corporate trainer Paul Rutter helps companies to deliver More than Perfect® Customer Service. Paul brings 30 years of Senior Executive experience in the hospitality industry to guiding businesses on how to approach service with the intent to exceed the customer’s expectations, rather than just meet them. His evidence-based program provides a framework in which effective communications, talent development, and a focus on quality standards and practices results in a higher level of customer satisfaction, retention, loyalty and repeat business. Paul’s lessons in exceeding customer expectations ensure every encounter leads to the experience of a lifetime for the customer and service team members.
- More than Perfect® Customer Service
- Repeat Business, Inc.
- You Can’t Make This Ship Up®
- More Than Perfect® Customer Service Workshop
- DISC 365 Assessment Tools
- Event Emcee
“I thought your remarks were extremely helpful, and it was clear to me that your executive presence commands the attention and respect of everyone in the room. I look forward to seeing and hearing more from you in the future…”John Ryan
Paul Discusses More Than Perfect® Service
More than Perfect® Customer Service
Repeat Business, Inc.
The Business of Staying in Business
With an Internet connection and a few clicks, consumers can buy from all over the world at any time. They will tell their hundreds of Facebook friends or thousands of Twitter followers about the positive or negative experience they’ve had with your business. Customer service has never been more important than it is today.
Paul Rutter has decades of experience training professionals to give superior customer service. His new book Repeat Business Inc.: The Business of Staying in Business offers practical advice to enable companies to rise to the challenges of today’s service economy. He explains exactly why more-than-perfect customer service is essential to staying in business. Full of easy-to-implement action steps, Repeat Business Inc. details what your customers really want, what your employees need to provide for the best service possible, and what you need to lead them effectively. Readers will learn how to connect meaningfully with customers and build loyalty that will result in decades of repeat business and referrals.